Vila Galé Resort Marés - All Inclusive (Guarajuba)

Helena - 2024-02-22

The employees were very helpful in general.The bed was extremely comfortable, great shower, air conditioner idem.General meals with plenty of option.The location is very good, with great beach in front.

When we booked we took a room with a large double bed and two single.When we arrived there was a giant double bed but only one of small single.We proposed to separate the beds that formed the couple, but with that the configuration would still be different from what we chose - and why we paid almost 3,000 difference when making the reservation.We accept to change the small single bed for a larger one and share the double bed without the second single.Although the food is varied, it is susceptible to ruin because the restaurant is not refrigerated.One day I got sick with a milk that sour it, and there were many flies even prowling the food, it was the discomfort of the heat itself.Regarding the drinks there are many beer options, but vodka is orloff, which is that of the standard expected of a resort.There were always mts flies and bees on fruits for drinks.The general structure is very good and very attentive employees, but the impression is that it is a decay hotel.The gym is very rudimentary.I was already on Ibero Star of Praia do Forte and, honestly, I thought the cost benefit was much higher.

Isabela - 2024-03-27

I was at the hotel in the period of 21-26/03/24, the hotel was not full, I found the structure very good, new and clean rooms, hotel staff in a general and educated general, the beach in front of the hotel we take low tide Very hot, at the end of the beach on the right forms some super hot natural pools.Very varied breakfast.Part of recreation I found ok, part of the children's pools very good too!

Meals, lunch and dinner, do not have much option, almost always the thing, varies one thing or another, and the preparation leaves well to be a resort, soda are all 2L bottle in buckets with ice almost always Hot and gas without gas, also had more tbm soda machine without gas, the coconut water was industrialized, staff of the pool bar all in a bad mood, seem to be doing a favor for you, my daughters are allergic milk and had to Buy ice cream for them outside the hotel and ask them to store, because there are only pasta ice cream and no option without milk, at breakfast available only one day a cake without milk, I think they could have more attention with this part, already I stayed in other resorts that had a whole part for breakfast and meals for people with food restriction (gluten, milk, vegan)

Jose - 2024-02-28

As I always liked the space, the pool, the bands during the day and the night.The staff in the general service in general served us sympathetically and satisfactorily.Only one of the attendants responsible for scheduling the Italian restaurant was a little harsh, but the subject was circumvented and resolved.The availability of drink, including the Proseccos sparkling wines, was a very positive point, as well as the availability of fruits.

The food leaves something to be desired at lunch and dinner.It would need a little more quality and presentation.The good surprise was the international restaurant we scheduled on Saturday, 02/10, the food was great, especially the octopus to Lagareiro, surprised me.Another good restaurant was the Italian, the pasta and pizza were satisfactory.The Portuguese restaurant discard, it was terrible, from entrance to the main course.Another very negative point is the gym, very bad and outdated, without the main equipment.Need an urgent renovation and update.Another negative point that needs to be resolved urgently, is the lack of air conditioning in the mouth, really cannot be frequented as a function of heat.

Choi - 2024-02-19

Structure outside such as garden, pool area, restaurant, reception, everything was beautiful, in accordance with the photos presented.The breakfast was good, the meals, both in the pool area and the main, as soon as we entered, were wishing, but as the hotel was emptying, the quality was improving.The available variety of alcoholic beverages and not was good too.The a la carte restaurant, the Mediterraneo, was fabulous, all very tasty and beautiful, in accordance with what I expected from such a hotel.

The structure of the room was not expected, the wifi was bad (if it depends on it to work, you have to leave, I had to use the phone), the maid service very inefficient (forgot to the bath towels, floor), there were not Personal hygiene products as described, the gym was disappointing for the hotel level.In short, what I found and experienced did not live up to the expectations of such a famous and costly resort.I expected dazzle, which did not happen.But overall, the stay was good.Low cost benefit could have had the same with a less renowned and cheaper hotel, and make meals a la carte.

Gracielle - 2024-03-19

I liked the facilities in general, all very clean and beautiful.Easy access to the beach and clean pools.The apartments are comfortable and clean or organization every day.The bars and restaurants serve well and the shows every night is a pleasant attraction.Morning coffee, lunch, afternoon snack and dinner very varied.

I thought it was bad for a resort not to have natural coconut water, coconut water is industrialized.Even if you ask an employee, they don't offer you natural coconut water, and the place is surrounded by coconut feet.You see the coconut on the foot and taking that coconut water with bad taste.It is a little away from the airport, about an hour by car.

Juliano - 2024-02-23

The resort is wonderful, a charming nature!Most of friendly, a lot of a variety of breakfast and other meals!The pool is fantastic and it is worth commenting too ... the restaurants are amazing, my son loved the Nep club and all the programming offered to children.

I found it a little disorganized that the resort didn't put any information for people to respect the lines at times it takes to get the food, I noticed the lack of cleaning at the beach bar and the large amount of bees everywhere that are Food served.The pool closes early at 6 pm, I think it should be brighter and work at least until 20hs.

Haroldo - 2024-03-05

All!We received a sparkling woman for the wife's birthday and an upgrade for the family suite and it was very good!The drink letter is very good and the menu too.The body of employees is very polite and always ready to serve the clientele.How an “octopus to lagareiro” in the inevitable restaurant that was excellent, however I ate a “codfish to Lagareiro” in the Portuguese restaurant that was disappointing (no spice and without I like)

The lack of cooling in the environment of larger and more frequented restaurants!

Carolina - 2024-03-24

Positive: -Wonderful Nature -Pool Structure and Aquatic Children's Park -Respecting the spawning of turtles -Quality of drinks -

Negative: -Baixa Food Quality -Faltam Climatized Spaces/Air Conditioning -Very hot pool -Hot water only -promote a bottle of birthday champagne in the bedroom and did not deliver -ma conservation of the playroom -pants and shoe and shoe closed in the restaurant (outdated idea, in a 35 degree heat, with air conditioning that does not account) -Staff poorly trained

Andréia - 2024-02-25

Pools, the diversity of food supply

The restaurants have no air conditioning, opting for natural ventilation.This complicates because there are flies, bees and other insects on top of foods.Which causes fear of consuming food.The only air-conditioned restaurant is the inevitable.There are animals outside the restaurants like cats.I also saw a rat at the door at the inevitable restaurant.It is necessary to take care of these conditions of the supply of food safely.

Noslen - 2024-03-04

Very good breakfast, varieties and flavor, as well as having some islands for specific orders such as omitts, and tapioca.I loved everything in the meal.

It had many kioskes on the beach that were damaged, and this limited the amount available to guests.It was necessary to reserve the place with towels.Very often the towels were over and had to wait a long time for replacement.

Amanda - 2024-02-26

From the spacious cottage, comfortable and large bed.Bathroom and quality shower.

I stayed in a cottage that the back was a lake, I could not open the door, because of insects and risk of her falling into the lake.My first two days were kicking, I couldn't enjoy as I would like.A pity, since on the third day, I sunny, I left.

Sandra - 2024-02-18

Complex structure, cleaning and hospitality of employees.

Only an island of Tapioca and omelets at breakfast, which generated a lot of line.The same for the acarajé in the pool area: I stayed more than 40 minutes.

Leodelma - 2024-03-06

Having received upgrade for special needs my husband!I was surprised by this gift

Bathroom is not adapted to people with special needs (very fragile glass box and stop height P come and go it hinders)

Luis - 2024-02-18

Writing of employees, quality of drinks, food flavor, recreation team, bars attendants: Carol, Leonel, Ariel, Manuel there, Tacio !!

Lack beach structure for guests.Excessively hot water in the pool.

Paulo - 2024-02-24

Food is very good, the beach is very good too.The facilities generally are also good.

Drink options are at most acceptable, far from good.The shower temperature is bad (it should be warmer).

Angélica - 2024-02-27

Quality of animations.

Service provision.Meh employees always helpful.At the reception we had some complications.When we bathe the water from the box rolled all the bathroom.

Rey - 2024-02-20

Bright facilities.The warmth of all staff, even those who perform little qualified tasks.THE VARIETY OF COMLDAS

I think about it and if there is something I let them know

R - 2024-03-16

Cleaning.Organization and structure

The air conditioner of the room did not work properly.The juices served on site are very bad, nor is the coconut water good.

Temer - 2024-03-04

Very good beach with easy access.Good cleaning and service.Attentive employees.

Food quality, despite the wide variety the quality leaves much to be desired.

Clarice - 2024-02-19

Hotel structure

Food (taste, presentation, variety).Employee service (slow and with little disposition).Preparation to deal with full resort.

Marcos - 2024-03-04

From beach

Repetitive breakfast lack of beach chair towels alternative low quality restaurants delayed delivery fit in check-in

Glauber - 2024-03-19

Breakfast with many options, staff sympathy, room cleaning and ordinary areas, wonderful pools and excellent sea views.

David - 2024-03-18

Very good location and top pool and beach access missed only to have service on the beach

Lack of attention on the beach

Eduardo - 2024-02-19

Of the kiosk area.

Industrial coconut water.Lots of line.In the food sectors.Difficulty taking towels from the pools.

Renato - 2024-03-17

We like the pool, ease of beach access and comfortable room.

The service of some employees in the pool bars.

Aline - 2024-02-18

Animation, drinks, cleaning and room

Of the main restaurant food.It didn't have much variety

Henrique - 2024-02-22

The ease of displacement inside the hotel, even with rain.

Little information at check in

Renata - 2024-03-06

Excellent accommodation, impeccable cleaning!Attentive team

WiFi did not work well

Matutino - 2024-03-06

Yes. We stayed in the premium area and the service was very good.

Bruno - 2024-03-06

Hotel location and structure are very good.

Food can improve.

Flavio - 2024-02-24

good room

old installations.for example.Vault did not work

Cristiane - 2024-02-29

Service and Location

Food was always the same

Mariana - 2024-02-21

Praia

Low quality food.Noise in the pool.

Daiane - 2024-02-23

Cleaning is impeccable.

Laudiceia - 2024-03-27

Boa

Cama

Tereza - 2024-03-04

Great!