Mabu Thermas Grand Resort

The cordiality of the personnel.The room air conditioning did not work, and they changed us to another.The cleaning of the place.

Being a place designed for children, there were no snack options based on dairy (milks, yogurt and fruits), in no restaurant of the property.Excessive the price of lunches and dinners, and were very repetitive.With sincerity, if it had not been because in front there is a shopping with these services at a more consistent price, the score of our stay would have been much lower.

Positive points were: location, access to the water park.

Generally service, especially at check-in.In addition to slow, I took more than 1 hour in line to be able to check in, there was no preferential access queue.So families with a lap baby were in line without the employees noticing or taking some action.Another specific point, unobbound thinking of a resort, with a high rate, the room with not closing bathroom doors, and the bathroom exhaustion system that woke up all in the bedroom.

I found everything I expected.

From the risk of the employee who made my checkin and the service on one of the days we went to lunch in the “Petra space” because although it was almost empty it took an hour to bring the dishes we asked and only went to explain after me complain in counter.We were with 6 children and that was a reason for stress.In the end they went to apologize and offered us two portions of warm empanadas.We accept the excuses and hope to come back.

The proximity to the main mall.The wave pool.

Problems with bedroom maintenance (air conditioning did not work), required room exchange.Regarding Blue Park, it lacks organization by the attendants (which did not coordinate the use of park attractions.) The sun loungers were almost all broken partially (which reinforces the lack of inspection as to their misuse. Improve quality and replacement at the cost of daily the service leaves much to be desired.

One of the hotels with the most beautiful leisure area I know, surrounded by a lot of green and in front of a mall.Very varied breakfast.

The room's air conditioner was not very good and the corridors were extremely hot.I would like there to be any travel alternative to the park area since children and people with mobility difficulties may have difficulty overcoming the journey.The bathroom stall had a tiny shelf.

Wonderful swimming pools, amazing breakfast (coconut water sorta) clean room.

Check in and Chevk Out slow with a lot of queue and lack of human resources for better service, despite the high stay value, the resort does not offer baby stroller for loan, bad amenities in the bathroom (Shampoo and Cond 2 in 1, has no moisturizer Body, cotton swabs, easy cleaning disc) expensive feeding, clean room but mold smell.

For couple and children is sensational, BluePark Annex Aquatico Park is very good, still expanding, very good rooms, great cleaning, well located in front of Shopping Catuaí with various stores and food options.

Prices are prohibitive, everything is very expensive, a caipirinha $ 38, canbe beer $ 15, I recommend closing only coffee and lunch and dinner outside the hotel.

Large room with good beds.Very good air conditioning.General services very good.Excellent breakfast.Resort and Blue Park Pools Clean.

High cost of drinks and food in the resort and water park.The recreation did not please the children who preferred to play in the pools when participating in the activities.There was no recreation in the hotel pool.

The pools are excellent for children.The Dumont restaurant, a la carte, is very good for dinner.There are several activities for children.The hotel bar is also very pleasant.

The hotel was crowded at Carnival and employees could not meet the tidying of the bedrooms and the guests' check-in/out.Food in pool bars has high prices.

The hotel is beautiful, the pools and the aquatic park.The super complete and varied breakfast.There was everything.The truth exceeded my expectations the hotel.Very friendly staff.

Las almohadas, la luz del detector de humo en la cara toda la noche como un flash ?. Baño un poco pequeño en la habitación cuádruple

Very friendly the officials, those of the thermale pool excellent attention, above all my children enjoyed a lot and my wife and I could have a great time and rest for a few days, so Eloir helped us to be able to stay one more day at the hotel that already already I was filled with people, thanks Eloir.

The whole property is beautiful.Prepared for children to spend unforgettable days

The prices of all consumption within the property are very high.Very few people consume.Most carry its consumption in the bag.They should encourage to buy there with fair prices.

Heated pools and excellent Blue Park!Live music in the very good pool!

Blue Park eating options and close to very limited pools, very expensive, zero healthier things options for children.The playroom and playground should be improved.

Thermal pools

All far from accommodation ... prices of bar and restaurant services a lot., but very unusual ... You can't consume anything inside the hotel .... All overly expensive ... Salvation is the mall in front ...

Wonderful structure, perfect breakfast

Some very time consuming care was missing some information, especially in the room, such as leisure and recreation opening hours and some employees also seemed to be lost

All excellent.A beautiful hotel with different alternatives to enjoy

You would have to have YouTube or Netflix for Argentines because there is nothing in Spanish on television

Breakfast is great, a lot of spaces to use and have fun, the truth is an excellent experience

The elevators did not work well, there was more personal with Spanish

The pools always incredible

The TV did not have enabled Internet connection, all channels in Portuguese, for a hotel of its magnitude it does not seem comfortable.

Good location in front of a mall and free access to the water park.

Room bathroom shower was terrible, hardly watered and was warming and cooling.

The water park, pool areas, employee service

The general request app does not work, for everything you need to find an employee and ask again.

The installations

Attention can improve, we do not feel differentiated attention as if they did in Vivaz where employees were more friendly

Very good hotel structure.

For the price I thought it is not worth it.Needing maintenance and extremely expensive meals and drinks.

Very nice the place would go again

What I did not like there was no very little shadow is missing more shadow

The facilities very well preserved, hygiene, very friendly and well -predisposed staff, contact with nature

Blue Park

It seemed that the waters were not natural hot springs or am I wrong?

The pools

That do not have a variety of beer brands and that do not allow pets

Facilities and games for kids

Lack of universal or american wall AC/DC outputs

The park is great and all very clean, besides the great service of the team

The truth is that the pools and the Blue Park seemed great to my children.

Kids club and location

The structure is old, the park is not very clean.

Service, food, and comfort.

Pools need a little more maintenance.

Breakfast the Aquatico Park

Walk far to get to attractions

All

Reception a lot of delay for Chequin and Checal

Good attractions.

The check-in.Personal few demands

Pools

They didn't make my room one day

The food is very expensive